WRITE TO MADURO

Privacy

Sender details include your full name, mailing address, city and country. Your street address is private. You choose whether to publish a short gallery note or both the note and full letter, with your selected design and name. City and country require a separate opt-in. We keep the chosen scope, permission wording/version and acceptance time linked to your order for managing your choices and resolving disputes.

What we collect: your full name and mailing address, your email, the message and optional image you submit, and — if you pay — payment metadata handled by Stripe. We never see or store your card number.

What we use it for: printing and mailing your letter, sending order confirmations and status updates, and preventing abuse. The application uses a hashed connection identifier for rate limits. Hosting and security providers may separately retain IP addresses in access logs.

Images: identifying metadata (EXIF, including location data) is stripped automatically on upload. Images appear publicly only if you chose to publish and the message passed review.

Sharing: we do not sell or rent your data. Necessary providers include hosting, Stripe for payments, our email provider for confirmations, and printing/postal providers for fulfillment. Facility staff inspect incoming letters. Only the content you choose to share is public; street address, email and payment references remain private.

Site analytics: we use Google Analytics 4 to count visits and see which pages are read (pages viewed, approximate city/country, device type, how you arrived). It is set without advertising features or Google signals, order numbers, tokens and email addresses are removed from page addresses before anything is sent, and visitors in the EU, UK and Switzerland are not measured with analytics cookies. Letter text, names, addresses and chat conversations are never sent to Google. You can block it with Google's opt-out add-on or any content blocker. See how Google uses data from sites that use its services.

Deletion: email info@mailmaduro.com from the address you used and we will delete your data, except what we must keep for payment or legal records.